Chopa - Your Kimono Source. Celebrating our 29th year in business. Shop with confidence.
As a 100% employee-owned business, our staff is committed to providing our customers with quality products at reasonable prices.
CHÖPA is an Online Kimono Shop established in 1994. We do not operate retail storefronts. Orders are shipped from facilities located in the USA.
Please contact us with any questions or inquiries.
We accept Visa, MasterCard, Discover, PayPal and PayPal Credit.
PHONE ORDERS - For customer security, we no longer accept telephone orders. With the Internet, Smartphones, and Tablets, telephone calls steadily dwindled over the years while electronic communication surged. We invite you to place orders online through our safe and secure website. Though we no longer answer live telephones, we still want to chat with you. Send us an email anytime. You can also text us or leave a voicemail message with an email address at 850-400-3003 and we will promptly reply to your message. Most inquiries are answered on the same day. We also monitor communications periodically on weekends and Holidays.
MAIL ORDERS - Submit your order by mail, indicating product number, style, and quantity. Send a check or money order payable to Sakura Bay Inc. Please remit the total charges including shipping, and if you are shipping to a Florida address, including sales tax of 7%. Be sure to enclose your telephone or email address so that we may contact you if additional information is required. For customer security, we do not accept cash and request that you not send credit card information via email or mail.
We are unable to accept Purchase Orders.
Please contact us with any questions about orders.
Your order is shipped from a warehouse located in the United States. Orders are shipped via FedEx, UPS, or USPS. Please allow 2 - 5 business days for standard ground delivery depending on your location. Most orders ship within one business day. You will be notified by email if an item is out of stock. Express Shipping is available on most items throughout the USA. Allow 2 business day delivery for Express Service to most locations, subject to carrier transit schedules. Chopa is not responsible for carrier delays. We are not responsible for packages that are stolen after delivery is made.
International: We ship to the USA only. Chopa does not ship to International destinations. We apologize for any inconvenience.
HOLIDAY RETURN POLICY - Orders placed on or after November 18th qualify for EXTENDED RETURNS through January 12, 2024. Request a Return Authorization by January 5, 2024.
We understand that online shopping entails making purchases "sight unseen" and we want you to be satisfied with your purchase.
Shopping with us is safe. Chöpa operates on a secure, encrypted server using state-of-the-art software. Your transaction takes place on a secure server using SSL technology. Payment is processed with the latest 2048-bit SHA-2 standards. For added safety, we do not store payment information on any of our computer systems.
You agree to indemnify, defend and hold harmless Chöpa, its officers, directors, employees, and suppliers from and against all losses, expenses, costs, and damages including reasonable attorney fees arising from or related to your use or any other person accessing the site using your Internet account. Chöpa reserves the right to refuse service to anyone, at any time, for any reason. Products are subject to availability, and prices can change without notice. All orders are subject to the final approval and acceptance of Chopa. Web-posted price is valid at the time of purchase only. Liability is limited to the purchase price of any product.
Typographical Errors - If a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Chopa shall issue a refund to your credit card account in the amount of the incorrect price.
Chopa understands the privacy needs and concerns of our customers. Our goal is to provide you with an enjoyable shopping experience. To accomplish this objective, we use the information our customers provide in the following ways: When you visit our website, we automatically recognize your Internet Service Provider, the Web page from which you came, and a record of your activity on our site. You cannot however be identified as an individual. The information that we collect through our website is used to process orders and improve your shopping experience.
The information that you share with us allows us to process your purchase, confirm your order, customize the content and layout of our pages, notify you about updates to our site, and provide you with additional information about our products. We do not sell, rent, disclose or share any of your personal information with third parties or use the information you provide in any way other than as identified above.
The information you supply to us is added to our customer database. We may send you materials or emails to inform you of new products, offers, special promotions, or upcoming events. Your email address is 100% privacy protected and you can unsubscribe from our email list at any time. If you do not wish to receive materials via US Mail, email, or write us and we will remove you.
Chopa welcomes your reviews, comments, communications, photos, videos, and content you submit to us or through our website, or any information or content you publish on any social media. By doing so, you allow Chopa to use any comments, communication, and images including your name, and social media handle from your social media accounts including but not limited to Twitter™, Facebook™, Instagram™, TickTok™, Pinterest™, and others as long as the content submitted by you complies with the following Terms & Conditions. You agree that any user content will be accurate and truthful and does not violate or facilitate the violation of any law or regulation. The content does not and will not violate any rights of a third party, including trademark, copyright, privacy, or publicity rights. Content will not cause injury to any person or entity and does not contain or provide links to obscene, threatening language, malware, solicitations, mass mailings, or any form of SPAM. Content will not be considered harmful, violent, degrading, or abusive. The publisher of content is solely responsible and Chopa does not assume any liability for your submissions. You acknowledge and agree that Chopa reserves the right without obligation at our discretion to monitor content, edit, remove, or refuse to post or allow to be posted. User Content submitted grants Chopa the non-exclusive, fully paid, irrevocable, perpetual, royalty-free, transferable right and license to use, display, transmit, adapt, publish, sell and distribute the content and use in any form, medium, or technology without compensation to you.