Celebrating our 27th year in business. Shop with confidence.
We are committed to providing our customers with quality products at reasonable prices.
CHÖPA is a web-based Internet store established in 1994. We do not operate retail storefronts. Orders are shipped from facilities located in the USA.
Please contact us with any questions or inquiries.
We accept Visa, MasterCard, Discover, Paypal and PayPal Credit.
PHONE ORDERS - Due to the very limited number of calls we receive, versus the cost of supporting a telephone service center, we recently made a decision that other online retailers have, and no longer support calls or phone orders. We do this with great reluctance because we enjoyed speaking with our customers. With the Internet, Smartphones and Tablets, calls have steadily dwindled over the years. We invite you to place orders online through our safe and secure website. Though we no longer answer live telephones, you may email us anytime. You can also text us or leave a voicemail message with an email address at 850-400-3003 and we will promptly reply to your message. Most inquiries are answered the same day. We also monitor communications on weekends and Holidays.
MAIL ORDERS - Submit your order by mail, indicating product number, style and quantity. Send a check or money order payable to Sakura Bay Inc. Please remit the total charges including shipping, and if you are shipping to a Florida address, sales tax of 7%. Be sure to enclose your telephone or email address so that we may contact you if additional information is required. For customer security, we do not accept cash and request that you do not send credit card information via email or mail.
We are unable to accept Purchase Orders.
Please contact us with any questions about orders.
Your order is shipped from a warehouse located in the United States. Orders are shipped via the US Postal Service or FedEx. Please allow 2-5 business days for delivery depending on your location. Most orders ship within one business day. You will be notified by email if an item is out of stock. Express Shipping is available on most items. Allow 2 business day delivery for Express Service, 3-days in some remote locations.
Shipping charges for International destinations will be displayed in the shopping cart. Please note that due to the Covid Virus, service standards in international countries have become disrupted with lengthy delays. We normally ship international orders through USPS First Class mail service, but it has become unreliable. Chopa is not responsible for delays.
We want you to be satisfied with your purchase, and understand that web shopping entails making purchases "sight unseen."
Shopping with us is safe and secure. Chöpa operates on a secure, encrypted server using state-of-the-art software. Your transaction takes place on a secure server using SSL technology. Payment is processed with the latest 2048 bit SHA-2 standards. For added safety, we do not store payment information on any of our computer systems.
You agree to indemnify, defend and hold harmless Chöpa Zen Home, it's officers, directors, employees, representatives and suppliers from and against all losses, expenses, costs and damages including reasonable attorney fees arising from or related to your use or any other person accessing the site using your Internet account. Chöpa Zen Home reserves the right to refuse service to anyone, at any time, for any reason. Products are subject to availability, and prices are can change without notice. All orders are subject to the final approval and acceptance of Chopa Zen Home. Web posted price is guaranteed at time of purchase only. Liability is limited to the purchase price of any product, excluding shipping costs.
Typographical Errors - In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chopa shall issue a refund to your credit card account in the amount of the incorrect price.
Chopa understands the privacy needs and concerns of our customers. Our goal to provide you with an enjoyable shopping experience. To accomplish this objective, we use the information our customers provide in the following ways: When you visit our web site, we automatically recognize your Internet Service Provider, the Web page from which you came, and a record of your activity on our site. You cannot, however be identified as an individual. The information that we collect through our web site is used to process orders and to improve your shopping experience.
The information that you share with us allows us to process your purchase, confirm your order, customize the content and layout of our pages, notify you about updates to our site, and provide you with additional information about our products. We do not sell, rent, disclose or share any of your personal information with third-parties or use the information you provide in any way other than as identified above.
The information you supply to us is added to our customer database. We may send you materials or emails to inform you of new products, offers, special promotions or upcoming events. Your email address is 100% privacy protected and you can unsubscribe from our email list at any time. If you do not wish to receive materials via US Mail, email or write us and we will remove you.