Customer Service

 

We are committed to providing our customers with quality products and superior customer service.


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Ordering Information...


 

We accept Visa, MasterCard, Discover, PayPal, and PayPal's "Bill Me Later".


ONLINE ORDERS - Place orders online 24 hours a day, 7 days a week. Ordering online is safe, convenient, and easy. Browse our store and add products you have selected to your virtual shopping cart. When you are done shopping, simply "check out" and complete all billing and shipping information.


PHONE ORDERS - You may place your order over the telephone at 850-588-5096. Customer service representatives are normally available Monday through Friday from 9AM to 3PM (MST). If you are unable to reach us, please leave a detailed message and we will return your call.


MAIL ORDERS - Submit your order by mail, indicating product number, style and quantity. You may include a check or money order payable to Chopa Zen Home. Please remit the total charges including shipping, gift wrapping fees, and sales tax (Florida residents), if applicable. Be sure to enclose your telephone or email address so that we may contact you if additional information is required. Sorry, but we are unable to accept cash or Purchase Orders.

 

Please contact us with any questions about orders.

 

Mailing Address

CHÖPA ZEN HOME & GIFT - is a web-based Internet store established in 1994. We do not operate retail store fronts. Please contact us or call us for mailing instructions or inquiries.

Gift Wrap

We offer gift wrapping service on select items. If gift wrapping is available, it will appear as an option in your shopping cart along with the cost. Gifts are wrapped in attractive paper with accent ribbon. Your personalized gift message will be included on a handwritten card. This gift wrap is suitable for all occasions. Prices on the shipping invoice will not be disclosed to the recipient.

Do you have a catalog?

In an effort to preserve our natural resources, we do not currently offer a printed catalog. Please browse our website for our latest product offerings. Please contact us with any questions you may have.

Shipping and Receiving

Most orders will be sent via FedEx Ground or US Postal Service. Please allow 3-7 business days for delivery, unless otherwise noted. Most orders are shipped within 24-48 business hours. You will be notified by email if an item is out of stock. Shipping charges for International and over-sized freight orders are quoted and billed on an individual basis. This assures you are paying the lowest rate for your order and destination. Please view our Shipping Information page for complete details.


Environmental Policy

We strive to be environmentally responsible in everything we do. We use recycled and environmentally friendly packaging materials whenever possible. This includes reclaimed and recycled cartons, misprints, eco-friendly peanuts, recycled newsprint and other earth-friendly materials.

 

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Is It Safe To Use My Credit Card?

Chöpa Zen Home & Gift operates on a secure, encrypted server with state-of-the-art software.

Shopping with us is very safe and secure.

 

Return Policy

 

We research and review hundreds of new products each year to be able to select and offer high quality merchandise. We take great pride in our work and offerings to our customers. We want you to be satisfied with your purchase, and understand that web shopping entails making purchases "sight unseen."

  • If you are unsatisfied with your purchase, you may return your unused product by contacting us within 10 days of receipt for a "no hassle" return authorization.

    Contact us for Return Authorization.

     

  • Returns must be received in new condition with original packaging intact. Factory sealed packaging, shrink wrap, and blister packaging must be intact and unopened.

     

  • Refunds will be processed, less original shipping and handling costs. Shipping costs will be deducted from refund amount on items that included free shipping.

     

  • Items returned without original packaging or in conditions other than new, may be refused and/or subject to a restocking fee.

     

  • Original shipping charges, and expenses incurred to return the product are the responsibility of the customer.

     

  • Customers that refuse a shipment at time of delivery, will be responsible for the return shipping costs, any damage during transit, and may be subject to a restocking fee.

     

  • Orders returned without a "Return Authorization Number" will be refused. Returns after 14 days from Return Authorization date are not accepted. All sales final after 30 days. All sales Final on close-outs and clearance merchandise.
    Contact us for Return Authorization.

     

  • Books, CD's, Tatami Mats, Goza Mats, Incense, Special Orders, Clearance, and Web Specials Merchandise may not be returned and are non-refundable. Shoji Paper Blinds are returnable only if unopened, in original factory-sealed packaging.

Information for Furniture, including Tables, Bed Frames, Shoji Screens and Doors

An important note about furniture, tables, and other handcrafted Shoji screens. Most items are handmade and imported. All furniture has some differences in wood grains, stains and finishes, stitching & fabric colors. Every piece of furniture is unique, no two pieces are exactly alike and no piece of furniture is perfect. Exchanges are expensive, shipping costs can be high and significantly increase the price of furniture. Items may not be exchanged or accepted for return for these or other aesthetic reasons. Adherence to this policy allows us to continue offering great quality and value pricing. We encourage you to carefully measure, compare, and make an informed decision prior to placing your order.

 

Warranty Information

Chöpa Zen Home & Gift warrants that all products are free of manufacturing defects for 30 days from date of purchase. Some products have extended manufacturer warranties and require contacting those parties after the 30-day period.

Legal Notice

INDEMNIFICATION: You agree to defend, indemnify and hold harmless Chöpa Zen Home & Gift, it's affiliates, subsidiaries, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) against any and all claims, damages, costs and expenses, arising from or related to your use of this site. Chöpa Zen Home & Gift reserves the right to refuse service at any time. Products subject to availability, and prices subject to change without notice. All orders are subject to the final approval and acceptance of Chopa Zen Home & Gift. Web posted price is guaranteed at time of purchase only. Liability will be limited to the purchase price of any product, excluding all or any shipping costs involved.

 

Privacy Notice

We do not rent, sell or disclose any personal information about you or your email address to any third party organization, for commercial purposes. We encourage you to sign up for our newsletter. Your email address in 100% privacy protected. Thank you for your interest and support, and we are positive that you will enjoy our fine collection of Zen inspired offerings.

 

Updated December 2013